We hope you love what you’ve ordered from us, but if not, that’s no problem at all (we won’t take it personally). Just send us an email with all the details to email@example.com and we’ll be happy to help.
A few important bits
For us to be able to issue you with a refund, we’ll need you to send us the items in the same condition in which you received them (with any packaging they were supplied in), within 14 days of purchase. Once we’ve taken a look at the item(s), we’ll send you an email to let you know that your return’s being processed and (if applicable) your refund’s on its way. We’ll do this as soon as we can after receiving your return, and your refund will be issued within 7 days of us sending you the confirmation email.
If you’ve returned an item because it’s faulty, we’ll give you a refund of the full cost of the item plus any delivery charges you paid when we sent you the item, as well as the cost you incurred when sending the item back to us (please get a receipt as we’ll need proof of this).
Contact us for our returns address.
Refunds will be made using the same method in which you originally paid.
We want you to have your awesome products as soon as possible and we’ll aim to send your order out to you within 48 hours of receiving it; then it’s a case of waiting for Royal Mail to deliver your Gobby Gifts! Please be aware that we’re unable to give you a refund if your order doesn’t arrive on time.
If your order goes missing
We use Royal Mail for all of our deliveries, and sometimes things don’t go quite to plan and parcels go missing (the team is in floods of tears at the thought of this). If this does happen, please let us know by sending us an email to: firstname.lastname@example.org.
We’ll only be able to try and track down your missing order within 30 days of us sending it out to you, after that, you’ll need to speak directly with the chaps at Royal Mail.